If a complaint against an agent does not constitute a prima facie case, what action will the commission allow?

When a complaint against an agent does not establish a prima facie case, the appropriate action the commission will allow is to dismiss the complaint. A prima facie case is one that is sufficient to establish a fact or raise a presumption unless disproved or rebutted. If the commission finds that the complaint lacks sufficient evidence or legal grounding to meet this threshold, it signifies that the allegations are not robust enough to justify proceeding further.

Dismissing the complaint allows the commission to efficiently manage its resources and focus on allegations that have merit. It can streamline the investigative process and conserve time for both the commission and the parties involved. While other actions like filing a new complaint, revising, or supplementing may seem viable options, if the foundational elements of the case are not satisfied, these actions would not lead to a fruitful investigation. Thus, the commission opts to conclude the matter by dismissing the complaint, indicating that the allegations presented do not warrant further scrutiny or investigation.