What is the primary responsibility of the commission regarding complaints?

The primary responsibility of the commission regarding complaints involves validating complaints before proceeding. This step is crucial because it ensures that only those grievances that meet specific criteria and have merit continue through the investigative or adjudicative process. By validating complaints, the commission is able to filter out frivolous or unfounded claims, allowing for a more efficient use of resources and upholding the integrity of the regulatory process. This validation process is vital in maintaining the commission's credibility and effectiveness in handling valid concerns within its jurisdiction.

In contrast, while mediation and investigation are important functions within many regulatory bodies, the focus here is specifically on the initial stage of assessing whether complaints warrant further action. The other responsibilities, such as providing legal representation, do not align with the primary role of the commission but rather reflect functions that are typically outside of its jurisdiction or capability.